How host Katiusca Veronese uses Paymash to efficiently manage her shop and the guests at The Window Bellinzona – an inspiring success story.
Imagine fulfilling your dream of owning your own boutique hotel. You design a stylish house where people from all over the world feel at home. And while you offer them an unforgettable experience, you also take care of the small but important details – like a smoothly functioning point-of-sale system. That’s exactly what Katiusca Veronese has achieved with The Window Bellinzona – by relying on Paymash.
In this blog post, you’ll learn how Katiusca manages her daily life as a host with our software, what she especially likes about Paymash, and why you can benefit from it too – whether you run a café, an accommodation, or a retail store.
A passion project in the heart of Ticino
Katiusca Veronese is not just a business owner – she is a host with passion. Two years ago, she fulfilled her dream with The Window Bellinzona. In the charming old town of Bellinzona, surrounded by the impressive castles of the UNESCO World Heritage site, she offers guests a modern and stylish accommodation.
But The Window is much more than just a place to stay. It is a space to arrive, relax, and explore. In the cozy communal area, a small, fine shop invites guests to browse – with products Katiusca has personally tested and approved.
"I simply wanted people to spend their precious time in peace. To relax, enjoy good food (and good wine!), and explore the region." With this vision at heart, she designed the stay at The Window so that everyone feels welcome – from the first greeting to the final bill. And this is exactly where Paymash comes in.
Why a good POS system is crucial
A smooth daily operation is especially important for small, personally run businesses like The Window. Besides payment for overnight stays, Katiusca also offers her guests high-quality products in the in-house shop – from local specialties to sustainable lifestyle items.
Most guests pay by credit card. Without a reliable, flexible, and easy-to-use POS system, this would not be possible. For Katiusca, it was quickly clear: she needed a solution that does more than just process payments.
What was important to her in a POS system:
- Reliability: Nothing is more frustrating than technology failing when it matters most.
- Customer service: Especially when having questions or problems, you want quick help.
- Value for money: The investment must pay off – both financially and functionally.
How she found Paymash – and immediately felt at home
Like many others, Katiusca researched online. She looked for software that fits her business model – meaning it can handle both accommodation and retail, is intuitive, and works without extensive training. She chose Paymash – and was not disappointed.
"The customer service is wonderful! The staff are always helpful." Already at the first contact with the support team, she felt well taken care of. The Paymash employees helped her not only with setting up the system but also stood by her at any later questions – quickly, easily, and friendly.
What Paymash delivers at The Window Bellinzona
With Paymash, The Window uses a POS system that perfectly suits the demands of its varied daily routine. Whether sales in the shop, event days with high customer volume, or spontaneous payment requests from guests – Paymash supports her reliably in every situation.
The key benefits for Katiusca at a glance:
- Intuitive user interface: Adding new products, changing prices, processing payments – everything happens quickly and without detours.
- Mobile working: With the iPad or smartphone, Katiusca can sell from anywhere – ideal for events or when she’s not at the reception.
- Payment variety: Whether credit card, TWINT, or cash – Paymash is prepared for everything.
- Clear reports: She can always see which products sell well, how much revenue she has made, and where optimization potential exists.
How Paymash facilitates shopping days and events
A special highlight at The Window are the regular shopping days. Several times a year, the communal room turns into a small shopping paradise – with selected products and a personal flair. On such days, it is important to serve many customers quickly and efficiently.
Here, Paymash shows its strength: With mobile devices, fast payment processes, and stable performance, it ensures that the focus is not on the technology – but on the customer experience.
"The idea to add a shop came in the first months after opening and was very well received by guests and visitors of the several annual shopping days."
Thanks to Paymash, Katiusca can organize such events calmly – focusing on interacting with her guests instead of dealing with receipts or technology.
What you can learn from this example
Maybe you run a small hotel, a vacation rental, a café, or a shop yourself. Maybe you are thinking about expanding your business model – with a shop or an additional service offer. In any case, it is clear: A reliable, flexible, and user-friendly POS system is more than just technology – it is a real business partner.
With Paymash you get exactly that:- A simple solution that saves you time
- A partner with strong support who stands by your side
- Software that grows with you when you want to implement new ideas
Conclusion: Work more relaxed and sell more successfully with Paymash
Katiusca Veronese impressively shows how a POS system like Paymash not only makes everyday life easier but also improves the guest experience. Through easy operation, flexible usability, and strong customer service, she has more time for what really counts: her guests.
If you are looking for a system that doesn’t get in your way but supports you – then try Paymash. You will see: The difference is noticeable.
Would you like to test Paymash yourself or learn more?
Then contact us directly or start with a free demo. We look forward to supporting you on your way!
