Find out how a restaurant optimizes its operations with Paymash. Intuitive operation, efficient processes, and satisfied guests—here's how it works.
Do you run a restaurant and wonder how to make your operations even more efficient? Then the story of Miro Jevtic and his Restaurant Sauvage in Aegerten is particularly interesting for you. As the manager of a restaurant with 80 seats, he shared his experiences with Paymash with us – and impressively shows how the right POS software can make all the difference.
The Challenge: Taking Over and Successfully Running a Restaurant
Imagine taking over an existing restaurant that has been running for four years. The concept is outdated, the processes inefficient, and you want to completely reinvent it. This was exactly the situation our customer faced. With his vision of creating a central meeting point for the village residents, he changed the entire concept and also rethought the POS system.
"We want to encourage the people of the village – it’s a small village and we’re right in the municipality, in the center of the village – to have a place where they can meet, drink, and eat," he explains his vision.
Why Choosing the Right POS System is Crucial
For a restaurant, the POS system is the heart of the business. All orders go through it, billing is done here, and it generates the data you need for management. Our customer had experience with another POS system in his bar but was now faced with the decision: Paymash or the previous solution?
The decision was made quickly and clearly: "Paymash is very intuitive. You don’t really need to train employees much. It’s very self-explanatory and easy to use."
The Most Important Features for Restaurant Operations
What makes a good POS system for restaurants? Our customer sums it up well: it's the details that make the difference. Product variants are especially important to him. If a guest orders a steak, the system must allow for quickly and easily selecting the desired side dish and the cooking level.
"Certainly the variants you can add to the products. That means, when you have the product, you can directly choose which side dish is ordered. And you can select the cooking level, for example, medium or medium-rare," he describes the functionality.
It’s not just about the features themselves but above all about efficiency: "On top of that, you can do it with just a few simple clicks. And the efficiency increases, I would say."
This increase in efficiency is especially important in the restaurant industry. Every second your staff saves during checkout can be spent serving guests instead. This leads to better service quality and more satisfied customers.
The Decision-Making Process: How Paymash Convinced
It’s interesting how our customer discovered Paymash. It was a combination of recommendation and his own research: "By chance. Googling on the internet and through a previous owner. As I said, he had already used Paymash. Then I looked into whether I wanted to use Lightspeed. Then I came across your website again."
The recommendation from the predecessor was an important factor: "He also really raved about the program." This shows how important customer satisfaction is. Satisfied customers become ambassadors who recommend your product.
What Restaurant Owners Appreciate About Paymash
Simplicity is the top priority for our customer: "The simplicity. It’s really very, very easy to use. You only need common sense. And then you can use it."
This simplicity brings practical advantages for your business:
Quick onboarding of new employees: You don’t need to train for hours. New waiters can quickly understand and operate the system.
Fewer errors: The more intuitive a system is, the fewer mistakes are made during use. This reduces stress and improves the working environment.
Higher efficiency: If your staff doesn’t have to think long about how to enter something, they work faster and can focus on the guests.
The Back Office: More Than Just Checkout
A good POS system is more than just a device for billing. Our customer especially highlights the back office: "I find the back office brilliant." This is often the decisive difference between different systems.
In the back office, you manage your menu, analyze sales, monitor inventory, and keep track of your staff. The better these functions work, the easier it is to manage your restaurant.
With the right evaluations, you can, for example, identify which dishes are particularly popular, at what times most orders are placed, and how your sales are developing. This information helps you make better business decisions.
Support When You Need It
Even the best software can have issues or raise questions. Support is crucial in such cases. Our customer is happy with our service: "I think your support is great."
Especially in the restaurant industry, quick assistance is essential. If the POS system fails, the entire operation comes to a standstill. That’s why reliable support is an important factor when choosing your POS system.
Conclusion: The Right Software Makes the Difference
Our customer’s story clearly shows: choosing the right POS system can determine the success or failure of your restaurant. Paymash helped him run his restaurant more efficiently and realize his vision of a village meeting point.
The combination of intuitive operation, powerful features, and excellent support makes Paymash the ideal solution for restaurants of all sizes. Whether you run a small bistro or a large restaurant – the simplicity and efficiency of Paymash will help drive your business forward.
If you want to learn more about Paymash or would like a free demo, feel free to contact us. We’ll show you how your restaurant can benefit from the advantages of our software.
